Frequently Asked Questions

A Promo Code can be applied in the checkout area of the shopping cart. After you select “checkout,” there will be an area on the right side of the page to add the code and your discount will be processed.

Outside of the US we currently ship to Canada. We are in the process of adding more countries. Please inquire if you want to find out when shipping will be available elsewhere.

We do our best to ensure that all of your orders arrive together. However, depending on the amount of stock at our various fulfillment centers, orders may arrive separately from our different centers.

Orders within the US typically ship out within a few days and arrive within one week if you choose standard shipping, and within 3-5 days if you choose expedited. Due to the Covid-19, many carriers are overwhelmed by increased demands and therefore intermittent delays may occur.

We accept all forms of payment: Visa, Mastercard, Amex, PayPal and even Amazon Pay!

Orders shipped within the Continental US over $50 have free shipping! For orders under $50, shipping within the US depends on the type of product and is calculated at checkout. Standard shipping is between $5.95 and $6.95. Expedited shipping is a flat rate of $11.95 within the Continental US.

Shipping to Canada is calculated at checkout.

Many of our products can be found on Amazon.com. Simply search Alaya Naturals.

We want more than anything to support your wellness journey and are always here to help. Should a problem arise with your order or if you’d like to make a change, please reach out to help@alayanaturals.com and we will happily assist you. 

If you need to cancel an order, please reach out to help@alayanaturals.com and we will be happy to assist you.

We strongly believe in our products, however because our products are all natural we have a 30-day return policy. If 30 days have gone by since your purchase we cannot provide a refund. Please check out our Refund Policy page to learn more.